Privacy Policy

Protecting your privacy is our commitment

Last Updated: February 19, 2026

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Introduction
Data Collection
Data Use
Data Sharing
Data Security
Your Rights
Cookies
Policy Changes
Contact Us

Introduction

Keylite Company Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications.

We comply with the Data Protection Act, 2019 of Kenya and other applicable data protection regulations. By using our services, you consent to the practices described in this Privacy Policy.

Data Controller

Keylite Company Limited is the data controller responsible for your personal data. Our registration details are:

Company Name: Keylite Company Limited

Registration Number: CPR/2020/12345

Physical Address: Sudi Road, 455-50100, Kenya

Email: privacy@keylitecompany.com

Phone: +254 100 717 231

Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information

Information you provide directly to us:

Contact Information (name, email, phone)
Identity Information (national ID, passport)
Professional Information (company, job title)
Financial Information (payment details)
Account Credentials

Automatically Collected

Information collected when you use our services:

Device Information (IP address, browser)
Usage Data (pages visited, features used)
Location Data (general location)
Cookies and Similar Technologies

Third-Party Sources

Information from external sources:

Business partners and service providers
Social media platforms
Publicly available sources

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

Provide, maintain, and improve our services
Process transactions and send related information
Create and manage your account
Provide customer support

Communication

Send administrative information
Provide marketing communications (with consent)
Respond to your comments and questions

Business Operations

Analyze and improve our services
Prevent fraud, abuse, and security issues
Comply with legal obligations

Legal Basis for Processing

✓

Consent: Where you have given us consent

📝

Contract Performance: To fulfill contractual obligations

⚖️

Legal Obligation: To comply with applicable laws

🏢

Legitimate Interests: For legitimate business interests

How We Share Your Information

We may share your personal information in the following circumstances:

International Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place for such transfers, as required by the Data Protection Act, 2019.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Encryption

Data encrypted in transit and at rest

Security Assessments

Regular testing and vulnerability assessments

Access Controls

Strict authentication and authorization

Employee Training

Comprehensive data protection training

Incident Response

Established incident response procedures

Continuous Monitoring

24/7 security monitoring and alerts

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work to maintain appropriate safeguards.

Your Data Protection Rights

Under the Data Protection Act, 2019, you have the following rights regarding your personal information:

Right of Access

Request access to the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your information in certain circumstances.

Right to Restrict Processing

Request restriction of processing of your information.

Right to Data Portability

Receive your information in a structured, commonly used format.

Right to Object

Object to the processing of your information in certain circumstances.

Right to Withdraw Consent

Withdraw consent at any time where we rely on it.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the timeframe required by law.

Contact Data Protection Officer

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Policy Review

We regularly review our privacy practices and policies

Update Preparation

Prepare updated policy with new effective date

Notification

Notify users of material changes via website and email

Implementation

Post updated policy with clear effective date

Stay Informed: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

privacy@keylitecompany.com

+254 7100 717 231

Mon-Fri: 9:00 AM - 5:00 PM EAT

Postal Address

Keylite Company Limited

Attn: Data Protection Officer

P.O. Box 455-50100

Kakamega, Kenya

Office Location

Sudi Road, 455-50100

Sudi Road