Knowledge Base

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Email Support

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Frequently Asked Questions

To reset your password, go to the login page and click on "Forgot Password". Enter your email address and we'll send you a link to reset your password. If you're still having trouble, contact our support team for assistance.

Our standard support hours are Monday to Friday, 8:00 AM to 6:00 PM EAT. For emergency issues, we offer 24/7 priority support for enterprise clients. Response times may vary based on your support plan.

You can upgrade your plan at any time from your account dashboard. Go to Billing > Plans and select the plan you want to upgrade to. The changes will take effect immediately, and you'll be billed pro-rated for the remainder of your billing cycle.

Yes, we offer custom development services for clients with specific needs that aren't met by our standard offerings. Contact our sales team to discuss your requirements and get a quote for custom development work.

We take security very seriously. All data is encrypted in transit and at rest using industry-standard encryption protocols. We undergo regular security audits and comply with international data protection regulations. For more details, see our Security page.

Yes, you can export all your data at any time. We provide tools to export your data in common formats (CSV, JSON, XML). If you need assistance with data migration, our support team can help you with the process.

Contact Support

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Email Us

support@keylitecompany.com

Typically respond within 24 hours

Call Us

+254 724 835 920

Mon-Fri, 8:00 AM - 6:00 PM EAT

Live Chat

Available on our website

Mon-Fri, 9:00 AM - 5:00 PM EAT

Visit Us

Mak Arcade, Sudi Road, Box 455-50100

Kenya

System Status

Check the current status of our services

Service
Status
Uptime
Web Application
Operational
99.98%
API Services
Operational
99.99%
Cloud Storage
Degraded
99.85%
Email Services
Operational
99.97%
Data Sync
Maintenance
99.92%

Recent Incidents

October 15, 2024
Partial outage of cloud storage services
Resolved
October 10, 2024
Scheduled maintenance window
Completed
October 5, 2024
API latency issues
Resolved