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Frequently Asked Questions
To reset your password, go to the login page and click on "Forgot Password". Enter your email address and we'll send you a link to reset your password. If you're still having trouble, contact our support team for assistance.
Our standard support hours are Monday to Friday, 8:00 AM to 6:00 PM EAT. For emergency issues, we offer 24/7 priority support for enterprise clients. Response times may vary based on your support plan.
You can upgrade your plan at any time from your account dashboard. Go to Billing > Plans and select the plan you want to upgrade to. The changes will take effect immediately, and you'll be billed pro-rated for the remainder of your billing cycle.
Yes, we offer custom development services for clients with specific needs that aren't met by our standard offerings. Contact our sales team to discuss your requirements and get a quote for custom development work.
We take security very seriously. All data is encrypted in transit and at rest using industry-standard encryption protocols. We undergo regular security audits and comply with international data protection regulations. For more details, see our Security page.
Yes, you can export all your data at any time. We provide tools to export your data in common formats (CSV, JSON, XML). If you need assistance with data migration, our support team can help you with the process.
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support@keylitecompany.com
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Mak Arcade, Sudi Road, Box 455-50100
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